Tortue watch
Product Details
Ordering Instructions
After you place your order, please ensure that your contact details are accurate.
Kindly provide a correct phone number and email address. Our dedicated client advisor will reach out to you to discuss the details of your selection and confirm all particulars.
Once everything has been verified with you, we will proceed with careful preparation and discreet delivery.
We appreciate your patience and look forward to serving you.
After you place your order, please ensure that your contact details are accurate.
Kindly provide a correct phone number and email address. Our dedicated client advisor will reach out to you to discuss the details of your selection and confirm all particulars.
Once everything has been verified with you, we will proceed with careful preparation and discreet delivery.
We appreciate your patience and look forward to serving you.
Shipping & Returns
Upon receiving your order, we will prepare and dispatch it according to current inventory.
Estimated delivery time is 1–3 weeks.
We will keep you informed throughout the process.
Returns are accepted within 30 days of delivery, provided the item is in its original condition with no damage.
If the return is due to our error or a product defect, return shipping is free.
If the return is for personal reasons, the buyer is responsible for the return shipping cost.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [please indicate your contact email address]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [please indicate your contact email address].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
AUREN LUXURY
.jpg?w=1264&h=1568)
